Privacy Policy ibet88 — Our Commitment to Protecting Your Data

Ibet88 ("we", "Platform") is committed to protecting the privacy of every member who uses our services. This Privacy Policy explains in detail how we collect, store, process, and disclose your personal information when you use ibet88's website, mobile app, and all services.

This document is drawn up in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and international best practices in user data protection. We believe that transparency in data handling is the foundation of trust between the platform and its members.

This Privacy Policy applies to all information we collect across all channels — the official ibet88 website, iOS and Android apps, email communications, and interactions with our customer support team.

Ibet88 collects various types of information to provide a secure, fair, and personalised service. Data collection falls into two main categories: information you provide directly and information collected automatically.

Information You Provide Directly:

• Full name, date of birth, and national ID or passport number (for KYC verification).
• Email address, mobile phone number, and residential address.
• Bank account or digital wallet details for deposit and withdrawal purposes.
• Images of identity documents uploaded during the account verification process.
• Communication records with our customer support team, including live chat sessions and emails.

Automatically Collected Information:

• IP address, web browser type, device operating system, and screen resolution.
• Login records including the date, time, and geographic location (country/state level) of access.
• Betting history, financial transactions, and in-platform gaming activity.
• Cookie and tracking technology data that allows us to personalise your experience.
• Mobile device information, including device model and unique identifiers (for app users).

All information we collect is used responsibly and solely for legitimate purposes. ibet88 does not use your data beyond the scope stated in this Privacy Policy without prior consent.

Ibet88 does not use your personal data to make automated decisions that have legal or other significant effects on you without appropriate human oversight.

Ibet88 does not sell or disclose your personal data to third parties for marketing purposes. However, there are specific situations where we need to share your information with other parties, and this is done carefully and under strict controls.

• Payment Service Providers: Payment gateways and financial service providers that process your deposit and withdrawal transactions. They receive only the information necessary solely for processing purposes.
• Game Providers: Third-party gaming companies that provide slots, live casino, and sports betting may receive member identifiers (not full personal information) for technical purposes.
• Statutory Authorities: Information may be disclosed to government authorities or law enforcement when required by Malaysian law or a valid court order.
• Fraud Prevention: ibet88 may share information with industry bodies or other platforms to detect and prevent fraud, money laundering, and other illegal activities.
• Business Transfers: In the event of a company merger or acquisition, member data may be transferred to the new entity, subject to equivalent privacy protections.

Ibet88 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how members use our platform. These cookies help us deliver a better and more personalised service.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions such as login sessions, account security, and navigation. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects data on how pages are used to help us improve platform performance and speed. All data is anonymised.
• Functional Cookies: Saves your preferences such as language and display settings for a smoother experience on return visits.
• Analytics Cookies: Used to understand aggregate platform usage patterns, enabling us to make data-driven decisions for service improvements.

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect your experience on the ibet88 platform.

Your personal data security is the absolute top priority at ibet88. We continuously invest in the latest security infrastructure to ensure your data is always protected from unauthorised access, leaks, or misuse.

• 256-bit SSL/TLS encryption for all data transmission between your device and our servers.
• Servers are protected by multi-layer firewalls and real-time intrusion detection systems (IDS).
• Member passwords are stored in hashed format using strong cryptographic algorithms — we do not store passwords in plain text.
• 24/7 account activity monitoring to detect and block suspicious login attempts.
• Two-factor authentication (2FA) is available and recommended for all members for an added layer of security.
• Internal and external security audits are conducted periodically by independent parties.

As an ibet88 member, you have certain rights regarding your personal data. ibet88 respects and supports the exercise of these rights in accordance with applicable data protection legislation.

To exercise any of the above rights, contact our privacy team through ibet88's official support channels. We will process your request within 30 business days.

Ibet88 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable laws in Malaysia.

• Active Account Data: Retained for the duration of your active account and for the period required after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in compliance with Malaysia's financial legal requirements, including anti-money laundering obligations.
• KYC Documents: Retained for the duration of the active account and a minimum of 5 years after account closure, or longer if required by law.
• Communication Logs: Customer support records are retained for 3 years for reference and dispute resolution purposes.
• Cookie & Session Data: Session cookies are deleted automatically when you close your browser. Persistent cookies expire after a set period (typically 30–90 days).

When data is no longer required and there is no legal obligation to retain it, ibet88 will securely delete or anonymise that data using industry-recognised methods.

Ibet88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. All changes take effect immediately upon publication on this page.

For significant changes or those that materially affect how we process your data, ibet88 will notify you via an in-platform notification or your registered email at least 14 days before the changes take effect. The "Updated" date at the top of this page always reflects the latest version of the Privacy Policy.

Your continued use of the ibet88 platform after any Privacy Policy update is published constitutes your acceptance of the revised policy. If you do not agree with any changes, you have the right to close your account.

If you have any questions, concerns, or wish to exercise your privacy rights, the ibet88 team is ready to assist you through our various support channels, available 24 hours a day, 7 days a week.

• Live Chat: The fastest channel — available directly within the ibet88 platform or mobile app.
• Email: [email protected] — privacy requests are typically processed within 3–5 business days.
• FAQ: Visit FAQ page us for answers to frequently asked questions about privacy and account security.